ISO 9001:2015 Certification
ISO 9001:2015 is an internationally recognised standard for Quality Management Systems (QMS) that help organisations ensure they consistently meet customer expectations and regulatory requirements. It emphasises a customer-centric approach, focusing on understanding and fulfilling customer needs to enhance satisfaction.
The standard promotes strong leadership, ensuring that top management provides clear direction and fosters a culture of quality throughout the organisation. It encourages a process-based approach, where key processes are identified and managed for consistent performance. Continuous improvement is at the core of ISO 9001:2015, with organisations expected to regularly review and optimise their systems.
Quality Management Principles We Follow
- Understanding Customer Needs: Proactively gather and analyze customer needs and expectations.
- Meeting Customer Requirements: Ensure products/services meet specified customer requirements consistently.
- Enhancing Customer Satisfaction: Focus on delivering value to improve customer satisfaction and loyalty.
- Customer-Centric Culture: Align all departments with the goal of improving customer experience.
- Effective Communication: Keep open, transparent communication with customers.
- Handling Complaints: Address customer complaints quickly and effectively to maintain trust.
Building Long-Term Relationships: Focus on building lasting, positive relationships with customers.
- Establish Clear Vision: Leaders must define and communicate a clear quality vision and objectives.
- Resource Allocation: Ensure the necessary resources (people, tools, training) are available for quality initiatives.
- Support for QMS: Actively support the implementation and maintenance of the Quality Management System (QMS).
- Lead by Example: Demonstrate commitment to quality through personal actions and decisions.
- Encourage Employee Engagement: Foster a culture where employees are motivated and involved in quality processes.
- Focus on Continuous Improvement: Promote ongoing improvement in processes and products to meet customer needs.
Accountability: Hold teams and individuals accountable for quality outcomes.
- Identify Key Processes: Define and understand core processes that impact quality.
- Process Mapping: Document processes, including inputs, outputs, and interactions.
- Set Clear Objectives: Establish measurable goals for each process.
- Manage Interactions: Ensure coordination between interconnected processes.
- Monitor & Measure: Regularly track and assess process performance.
- Continual Improvement: Use data to improve processes over time.
- Ongoing Effort: Focus on consistently improving processes, products, and services.
- Data-Driven: Use feedback, audits, and performance data to identify areas for improvement.
- Root Cause Analysis: Identify the underlying causes of issues to prevent recurrence.
- Corrective Actions: Implement changes to fix problems and improve processes.
- Preventive Actions: Take proactive steps to avoid potential issues in the future.
- Employee Involvement: Engage employees at all levels to suggest improvements and contribute to the process.
Security & Compliance Standards
At Shulyn Technologies, security is not just a priority—it’s ingrained in everything we do. We continuously monitor our systems and processes to identify potential threats and vulnerabilities, ensuring we take the necessary measures to mitigate risks and provide a robust defense against cyber-attacks.
We are committed to ensuring the security, privacy, and integrity of our users’ data. We take a proactive approach to meet and exceed industry standards and regulatory requirements to safeguard sensitive information. Our adherence to recognised security and compliance frameworks ensures that our systems are secure and our users’ data is protected at all times.
ISO 27001 (Information Security Management System):
ISO 27001 is an internationally recognized standard for managing information security. We follow this standard to ensure that our data protection practices are comprehensive, efficient, and continuously improving.PCI DSS (Payment Card Industry Data Security Standard):
As a company that handles payment information, we are fully PCI DSS compliant. This standard sets security requirements to protect cardholder data during transactions, ensuring secure payment processing.GDPR (General Data Protection Regulation):
We comply with the EU’s GDPR, which protects the privacy and personal data of EU citizens. Our practices ensure that users have full control over their personal information, with clear rights for data access, rectification, and deletion.HIPAA (Health Insurance Portability and Accountability Act):
For healthcare-related services, we follow HIPAA guidelines to protect sensitive patient health information, ensuring privacy and security in healthcare communications and transactions.SOC 2 (System and Organization Controls 2):
Our services adhere to SOC 2 Type II, which evaluates our internal controls and security measures across five key principles: security, availability, processing integrity, confidentiality, and privacy.